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Operations and continuity

We keep a constant watch on servers, virtualisation, backup and archiving. Our monitoring alerts us to problems before you notice them, and we deal with them before you have to call.

Response87%of all requests picked up within an hour.
Incidents1dayis the median time to resolve an incident.
What's included

Up and running – and staying that way.

01

Monitoring

Servers, services and backups are under constant watch. Anything unusual reaches us before it reaches you.

02

Servers and virtualisation

If you still run your own servers, we keep them running reliably.

03

Backup

Backups for servers and virtual machines. Every backup is monitored, so a failed one never goes unnoticed until you need to restore.

04

Archiving

Every email archived in full and retrievable in seconds, even years later – on your own server or as a service from us.

05

Moving to the cloud

We advise you on when and how a move to the cloud makes sense – from experience, not from a brochure.

06

Documentation

Since 2012, our ticketing system has recorded every environment, every change and every incident. Getting help never hinges on any one person.

Depending on how much you do yourself

Extra hands or fully managed IT.

With an IT department

We are your second line for operations.

We take on specialist tasks and projects involving servers, backup and the cloud – making your team stronger, not more dependent.

Without an IT department

We run your entire IT.

Servers, backups and services under constant watch – and someone there straight away when something isn't working.

Measured

Everyone claims to be fast. We measure it.

Every client request from August 2024 to August 2026, counted around the clock – nights and weekends included.

7minBy this point, half of all requests have been picked up.
87%have been picked up within the hour.
0102030405060 min
Security comes as standard

Tenant hardening, Microsoft Defender, Sentinel and passkeys instead of passwords are things we put in place for our clients – not just lines in a quote.

Security

Talk to us about your IT operations.